Skip links

Moola FAQ

Moola Account Questions

No, you do not need an account to use Moola. Simply click “skip” on the sign up page. If you choose not to create an account, your cards will only be stored locally on your device. If you use another device, you will not be able to access your cards from this unregistered account.

We recommend that users create an account. By creating a registered account, only you can access your account with a password that you created and you can access your cards no matter what device you use in future. Signing up is easy and free. Your personal data is kept confidential and guaranteed to be secure. You can sign up using your email, Facebook or Google accounts.

If you have already uploaded cards to your Moola account that was registered with an email and you can no longer access your email, you can restore access by following the recover email process with your email provider. Each email recovery process is different. Once you can access your email account, you can validate your Moola account again. If you have not yet uploaded all your cards to your account and you used an email to register for moola, just create a new account using a new email address, a phone number, Facebook or Google.

If you are logged in as an unregistered user, you will not be able to log out. You will need to delete this account under the Settings menu. Once deleted, you can log in again using your registered account (E-mail, Facebook or Google). Keep in mind that any cards you have stored and scanned with an unregistered account will be lost. We highly recommend that you register an account as soon as you have valuable cards in your Moola account.

Storing & Viewing Cards

No problem! You can enter your barcode manually if it will not scan using the Moola app.

Your card will stay in the system until you delete your card from your Moola account.

Your card information is stored in our local servers in Canada and on your device so you can easily access and use it.

At times, discrepancies can occur due to technical issues from the point-of-sale terminals. If this occurs, wait a few minutes and refresh your balance in moola. If the problem persists, contact us.

Sometimes, there could be a delay in getting the merchant information such as their location, website, phone number and directions into the moola app. Please notify us if this is a situation you are experiencing so we can rectify the issue.

If the store locations and merchant information not showing up, try refreshing the page or logging out and logging back in.

If your card is not showing in your gift card page, please refresh the page or log out then log back in to refresh the page.

We decide on the merchants we add based on customer demand and requests

Using Cards

First of all, if your barcode is not working at the POS system, we sincerely apologize. We always strive to be accurate but it is possible that the POS system and the moola app are not synching properly and therefore information is not being communicated to the app. Please contact us so we can help you troubleshoot. If you have the barcode number handy, you can manually enter the code and add the card again.

It’s possible that some merchants do not have the scanner hardware to be able to scan the card using your phone. They may need the physical card to swipe if they are using other technology or hardware to redeem gift cards.

We provide you with a website link to get the balance of your gift card. The balance is generated from the merchant’s website. Unfortunately, we don’t have control over the information that is displayed on the merchant’s gift card website. We recommend that you update your balance manually in the “Balance” field every time you use your card. 

We can’t guarantee that every time you scan your rewards card, the points will appear on your statement. This is in the hands of the rewards program provider and the POS system provider to reconcile your account.

Drop us a line

We are here to answer any question you may have