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Moola FAQ

About Moola

Moola is the smartest digital wallet you’ll ever use. Track, organize and manage your cards all-in-one app. With Moola, you can digitize all your plastic cards, track your balance, redeem gift cards for payment, earn rewards points and find the closest store locations where you can use your cards to save money or earn points

Moola is currently available in Canada and US.

 

At this time, Moola is available in English.

At this time, Moola is only accessible as a mobile app but in the near future, you will be able to access Moola on a website.

Account Management

No, you do not need an account to use Moola. Simply click “skip” on the sign up page. If you choose not to create an account, your cards will only be stored locally on your device. If you use another device, you will not be able to access your cards from this unregistered account.

We recommend that users create an account. By creating a registered account, you can access your cards no matter what device you use in future. Signing up is easy and free. Your personal data is kept confidential and guaranteed to be secure. You can sign up using your email, Facebook or Google accounts.

Check your spam folder in case we’ve been misplaced.

You can also try using a different email or social login – your Facebook account or Gmail account.

You can access your Moola account on any supported devices as long as you log in to the same email, Facebook or Gmail account.

Moola is available for Android devices running Nougat operating system 7.1 or later and for iPhone devices running on iOS version 11 and later.

Just click the “Forgot Password?” link on the Login page in the app. You will receive an email with a link to a web page that will allow you to reset your password.

Go to menu > settings > turn on passcode > enter your new passcode.

You have the option to use 4-digits, 6-digits, or alpha-numeric passcode. Just click on “passcode options” before you enter your new passcode. It’s recommended that you do NOT use a pattern but a sequence of numbers that you can remember. When you re-enter your app, the numbers on the passcode dialpad is randomized.

If your device supports biometrics (fingerprint or face recognition) your device will ask you for permission to enable these features after you set up your passcode.

That’s alright, it happens to the best of us. You will have 6 attempts to enter your passcode.

iOS users:

After the 6th attempt, you will be logged out. To re-enter your account, simply log in and you will have access to your cards again.

Android users:

After the 6th attempt, you will be locked out. To ensure that you’re you, you will have to uninstall and re-install Moola and log in again.

Log in to your account using the email, Facebook or Gmail account associated with your account and that’s it! All your cards will show up.

Your cards are automatically backed up to your login/username. Not much to do here, all the hard work is done for you!

Using Cards

First of all, if your barcode is not working at the POS system, we sincerely apologize. We always strive to be accurate but it is possible that the POS system may not accept barcodes. Ask the cashier to manually enter the gift card number. If it is against their policy, please drop us a line and we’ll update the details as soon as we can!

It is possible that some merchants do not have the scanner hardware to be able to scan the card using your phone. They may need the card number or physically swipe the card if they are using other technology or hardware to redeem gift cards.

We provide you with a website link to get the balance of your gift card. The balance is generated from the merchant’s website. Unfortunately, we don’t have control over the information that is displayed on the merchant’s gift card website. We recommend that you update your balance manually in the “Balance” field every time you use your card.

If you have not set your device to have additional security features like biometrics verification or passcodes and you are signed in to the moola app, anyone with access to your device can access your account. Ensure to set additional security features on your device to prevent fraud.

We have enabled offline mode but you need to launch the app using a Wi-Fi connection at first to load your card details. This information is cached in your device so that the next time you open the app, it should still be available to you even without a Wi-Fi connection.

Storing Cards

Your card will stay in the system until you delete your card.

Your card information is stored in our local servers in Canada and in your device so you can easily access and use it.

You can enter your barcode manually if it will not scan using the Moola app. It could be that your barcode and the barcode we have in the system is not matching.

Some barcodes have a prefix or suffix to help their POS determine the correct card. We recommend taking a picture of the back of your card using Moola’s card details page to ensure your cashier gets the correct card number.